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Return | Exchange

Return / Exchange

You may return or exchange unworn/unopened items for a full refund  (excluding shipping charges) within 14 days of receiving your item. Unfortunately we can’t offer refund or exchange after 14 days. For exchange, please send back the item as a return and simply place a new order. 
To be eligible for a return, your item must be unused and in its original condition that you received it. Original tags, gift packaging should also be attached if applicable.
Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

 

 

Please do not send your purchase back to the manufacturer.
Unfortunately shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

Before returning any item, please email us at hello@sticksandpinecone.com

Refunds

Once your return is received and inspected, you will receive a confirmation email. We will also notify you of the approval or rejection of your refund.
Once the return is approved, refund will be processed, and a credit will automatically be applied to your original method of payment within several business days.
Late or missing refunds (if applicable)
If you haven’t received a refund within a certain business days, please first check with your bank. If the problem is not solved, please contact us at hello@sticksandpinecone.com

Sale items 

Only regular priced items may be refunded, unfortunately all sale items are final sale.

Duty & Tax ( International orders)

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary. It is the customer's responsibility to pay any applicable charges on delivery.

 

Return address

Please send your return package to : 860 South Los Angeles Street Ste 933, Los Angeles, CA, 90014, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for missing packages.